At Vorann.com, we want our customers to be fully satisfied with their purchases. If you are not completely happy with your order, you may request a return or refund according to the policy below.
1. Return Eligibility
You may request a return within 14 days of receiving your order. To be eligible for a return, the item must meet the following conditions:
- The product must be unused and in its original condition.
- The item must be returned in the original packaging.
- All tags and labels must still be attached.
- A proof of purchase or order confirmation must be provided.
2. Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. We reserve the right to refuse returns if the product has been used, damaged, or altered after delivery.
3. Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method.
- The refund may take 5–10 business days to appear depending on your bank or payment provider.
4. Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping service to ensure the safe return of your item.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving the product. We will arrange a replacement or refund where applicable.
6. Exchanges
If you would like to exchange an item for a different size or style (such as jackets or shoes), please contact our support team. Exchanges are subject to product availability.
7. Order Cancellation
Orders can only be cancelled before they are shipped. Once the order has been dispatched, it cannot be cancelled but may still be eligible for return according to this policy.
8. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@vorann.com
Website: https://vorann.com